Minicart:

Policies:

Glamour Costumes only sells to dance teachers, studio owners, show choirs and school dance teams (with proper proof). We do not sell to the general public. You must be registered and approved if you wish to place an order.  Please reigister with us online to become an approved costumer.  If your name and email adress match what is currently on your website, we do not need any other proof for approval.  If not, please send us: voided business checks or valid and current business licenses.  If you've received our catalog, you are on our mailing list. You will, however, still need to go online and register if you have not already done so. 

You do not need to be approved to place a custom order.

PLEASE
 NOTE: No order will be confirmed if we have missing information or if the information provided is not 100% accurate.  Please cross reference to make sure that the Style #, Color, Sizes and Quantity are correct. Orders are placed immediately when we receive them, along with payment.

ORDERING PROCESS: 

- Order Online (HIGHLY RECOMMENDED)

- Order by mail, phone or fax

No order will be confirmed if we are missing any information. As delivery time is very crucial, we suggest you look over your order to make sure that you have filled in all of the necessary information on the order form. Please include the following required information:

  1. Completed Order Form
  2. Style #, Color, and Sizes
  3. Daytime Phone Number
  4. Email Address
  5. Shipping & Billing Addresses
  6. Payment Method

*Please make sure that the Style #, Color, Sizes and Quantity are correct on your orders. If you fill out the order incorrectly, you will be sent the wrong costumes.

ORDER CONFIRMATION / SHIP DATES:

Orders begin to process immediately after we receive at least a 50% deposit. Please be sure to keep a copy of your order with you if you are mailing or faxing in the order so that you can use it for reference. We will email you an order confirmation along with possible shipping dates as soon as your order has been approved. Please be sure to check the order confirmation with the order you placed for discrepancies. If you would like to cancel the order all together or cancel any items off of your order, please do so within 3 business days of receiving your order confirmation. This will not apply if you have requested immediate delivery of an in-stock item. Please inform us of any discrepancies immediately by calling (516) 719-0996.

NOTE: We will inform you immediately if your order is too late and cannot be filled within the specified time.

PAYMENTS:

We require a 50% deposit at the time of order. Balance can be paid in partial payments or a full payment before your order is completed.

There is a $10 handling charge on all orders.

PLEASE NOTE: It will be wise to pay in full 2 to 3 weeks before your shipping date to avoid any shipping delays.

We accept payments via cashier’s check, certified check, money order, or any of the following major credit cards: Visa, Mastercard, or Discover. We do not offer COD.  We will accept personal or studio checks, but please be advised that this method requires up to 10 days for processing . Please review your delivery date and allow suffiecient time for all payment methods to be processed. All phone and fax orders will require a payment via credit card. You have an option to pay in full at the time of ordering. You will benefit from available discounts ONLY if the order is paid in full at time of placement (Please see discount section). No orders will be approved until we receive at least a 50% deposit. 

Customers outside of the U.S. will be responsible for international shipping and custom duties will be billed to you sparately by international officials. You may provide us with your international UPS or FedEx account information for custom duties/billing purposes as well. WE DO NOT PAY CUSTOM CHARGES.

SHIPPING AND DELIVERY:

ORDER EARLY! Orders are filled on a first-come first-serve basis.  The best costume delivery dates are obtained when costume reservations are made early!  During heavey ordering season time (December/January) ship dates can fill up and move out quickly, so we encourage you order early. There is Immediate shipping on all in stock items.  Call or Email us for availability. 

For the Recital book please allow 10-12 weeks for delivery.

For the Competition book please allow 10-12 weeks for delivery.

  1. Your ship date will be assigned when we receive the payment for your order. For orders that are missing information, no ship date will be assigned until orders are completed with the correct information. Orders will be delivered on a first come, first serve basis. Nothing in your order will be shipped or partially shipped until the balance has been paid. 
  2. You may request items to be sent in a partial shipment earlier than your due date if we have received full payment, but you will be charged for each additional shipment.
  3. PLEASE NOTE: A Free Ground Shipping discount will be applied to orders that are placed online before 1/12/2015, paid in full and are over the value of $1500 (within the continental U.S. only. Any shipment going to Alaska, Puerto Rico, Canada, or Hawaii will be charged accordingly). The Free Ground Shipping discount is NOT included for orders on clearance items.

 

*Total Order Shipping Charge Chart: 

$0 - $299.99                              $15.00
$300 - $599.99                          $25.00
$600 - $999.99                          $35.00
$1,000 - $1,499.99                     $45.00
$1,500 - $1,999.99                    $55.00
$2,000 - $2,499.99                    $60.00
$2,500 - $2,999.99                    $65.00
$3,000 - $3,999.99                    $70.00
$4,000 - $4,999.99                    $80.00


$5,000 & Up Free Shipping when paid in Full* 

  1. Express shipping can be arranged upon request and the customer will be responsible for any additional charges given by our shipping carriers.
  2. WE DO NOT SHIP C.O.D.

CHANGES, EXCHANGES, AND RETURNS:

  1. We do not accept returns. Items can only be exchanged for a different size, NOT a different style.
  2. Please check your orders immediately upon delivery.
  • RETURN AUTHORIZATIONS:

  1. Before returning your item for an exchange, please call to schedule your exchange.  You will be given a return authorization number to put on the outside of your return parcel.  This number will help prevent the possible misplacememnt or delay of your exchange.
  2. Exchanges will not be made until returned items are in our possession.
  3. send the costume and all free accessories back to be exchanged.
  4. To expedite your exchange, we recommend you place a new order for what you need and return the items you do not need for a refund.
  5. EXCHANGE FEE: Exchanges are considered new orders and are shipped based on availability.  There is a $5 exchange fee per item, plus shipping & handling.  There will be no shipping charges if it is our mistake.  Additinal charges may be incurred for size exchanges. 
  6.  You may use your Visa, MasterCard, Discover, American Express or check to pay for the exchange charges.  Processing delays will occur if exchange, shipping and handling charges are not paid in full.  Checks will also cause a delay as we will wait for them to process and clear.  
  7. To avoid re-shipment delays please return costumes to be exchanged within 5 days of receiving your return authorization number.
  8. Exchanges can be made within 7 days from the date that the order is received by the customer.  After that exchanges cannot be made, NO EXCEPTIONS.
  9. If the item needed for exchange is in stock, we will be able to ship immediately.  If we are unable to ship immediately due to item availability, please allow us sufficient time for your re-order as it will be treated as a new order.
  10. Please make sure that any item that is being exchanged is sent back in its original packaging, unaltered and in good condition within 7 days of the requested exchange.  Do not write names on tags of costumes that are being exchanged. Exchanges that are not received within 7 days will be the customers responsibility and will be charged on their account.  
  11. If a costume that is being exchanged comes back and is damaged or worn it will be returned to the customer.  

*PLEASE PLACE YOUR ORDERS ACCORDING TO THE GLAMOUR COSTUMES SIZE CHART, GUESSING OR ASSUMING SIZES IS NOT RECOMMENDED AS OUR SIZE CHART IS DIFFERENT FROM OTHER COMPANIES!

CANCELLATIONS / REFUNDS / RETURNS / ADDITIONS:

CANCELLATIONS: Cancellations will be considered within 7 days from the date the order was placed for items not yet shipped.  There is a $5 cancellation fee per costume after 3 days.  Cancellations after 7 days customer will forfeit deposit. 

RETURNS: Unfortunately, we cannot accept returns for credit or refund.  We can only acccept exchanges.

ADDITIONAL ITEMS: On occasion, you will need to place follow-up orders.  These additional items will be placed on a separate order (not added to your original order).  These new orders will be given the current ship date(s) based on availability.  Applicable shipping charges will apply.

REFUNDS: Refunds resulting from cancellations, exchanges, or overpayments take 3 days on credit cards and 10 days on checks to process. 

VIEW YOUR ACCOUNT ONLINE:

  • Please click on "Your Account" next to your name on the website to view the history of your order or change any personal information.

TRACKING SHIPMENTS:

  • An email will be sent giving you a tracking number when your order is shipped.
  • You can also track your shipment by loging in online. Click on "Your Account" and then the Tracking Number link.

WISH LIST:

  • If you are not ready to place an order and you have found a style you want... you can now click onto ADD TO WISH LIST. The costume style information will be saved for you for future use. Note: Inventory levels change constantly on clearance items.  The item will not be taken out of inventory for you.   

CLEARANCE ITEMS:

  • Clerance items are available online only, in limited sizes and colors, and will not be available for order once inventory has sold out.
  • These items are sold as is and may not be returned or exchanged.
  • Availability of a closeout item is determined by quantity on hand and is not guaranteed.  You can see the live inventory online while placing your order.
  • Clearance items are not included in the discount package offer in our 2014-15 catalog.

WATCH FOR YOUR CLEARANCE SPECIALS VIA EMAIL!

CUSTOMIZING COSTUMES:

  • By Appointment only! 
  • Not open to the public
  • Custom made LIVE: Glamour Costumes is the leading Custom Design Costume Company in the U.S.A!

CAR SERVICE : If you wish we will suply a pick up car service to bring you from New york City or any New York Airport to our Long Island Show Room.  Please make it a priority to call for an appointment to come in and visit our showroom on Long Island. (car service does not apply to the tri-state area of New York, Connecticut or New Jersey) 

 
  • If you are not able to come and see our showroom, you may also Submit an idea.  Send us a sketch or photo of your basic ideas for your dancers.  This can be done by email or fax.
  • All custom made costumes are special sizes by your dancers measurments which are not on our size chart.  
  • Custom costumes are NON RETURNABLE

 

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